Your privacy matters to us. This page explains exactly what personal data winning plus collects from Filipino players, how we use it, and the steps we take to keep it safe. Please read through this policy so you know your rights and how your information is handled on our platform.
This policy applies to all Filipino players using the winning plus platform. We are committed to being transparent about what we collect, why we collect it, and how long we keep it.
Winning plus operates an online gaming and entertainment platform accessible to players in the Philippines. This Privacy Policy explains how we collect, use, store, and protect personal information provided by users when they register, play, or interact with any part of the winning plus platform. It applies to all data collected through our website, mobile app, and any related services. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to close your account. We may update this policy from time to time to reflect changes in our practices or applicable Philippine law, and we will notify registered players of any material changes. The most current version of this policy is always available on this page.
When you register for a winning plus account, we collect information such as your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also collect a copy of a government-issued ID and a selfie or proof-of-identity document as required by applicable regulations. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps — though we do not store full card numbers or sensitive banking credentials directly. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect fraud, and improve the overall experience for Filipino players. We may collect information about your gaming activity, such as games played, wagers placed, and session duration, for the purposes of responsible gaming monitoring and platform improvement. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines.
The personal data we collect is used primarily to operate and manage your winning plus account, process your deposits and withdrawals in Philippine pesos, and verify your identity as required by law. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your gaming activity data is used to monitor for signs of problem gambling and to provide responsible gaming support where needed, in line with our commitment to player wellbeing in the Philippines. Technical and usage data helps us identify and resolve platform issues, prevent fraudulent activity, and optimise the mobile experience for Filipino players. We do not use your personal data to make automated decisions that significantly affect you without human review. We may use aggregated, anonymised data for internal analytics and platform development, but this data cannot be used to identify you individually. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers — you can opt out at any time through your account settings.
Winning plus does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud hosting providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In cases where we are legally required to do so, we may disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies. If winning plus undergoes a business restructuring, merger, or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We do not share your personal data with game software providers beyond what is technically necessary to deliver the gaming experience. Any third party that receives your data is required to maintain appropriate security standards and is prohibited from using it for any purpose other than the one for which it was shared. We regularly review our third-party relationships to ensure ongoing compliance with Philippine data protection requirements.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering and gaming regulatory requirements. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security or operational purposes. Your data is stored on secure servers with access restricted to authorised personnel only. We use industry-standard encryption and security protocols to protect your data both in transit and at rest. If you request the deletion of your account, we will process your request in accordance with our legal obligations and inform you of any data that must be retained by law. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012, including the right to be informed about how your data is used, the right to access a copy of the personal data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You also have the right to object to certain types of data processing and to request the deletion of your data where there is no legal basis for us to continue holding it. To exercise any of these rights, you may contact our support team using the details provided on this platform, and we will respond to your request within the timeframe required by law. We may need to verify your identity before processing certain requests to protect the security of your account. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Winning plus is committed to handling all data subject requests fairly, transparently, and without undue delay.
Winning plus uses cookies and similar tracking technologies to operate the platform, remember your preferences, and maintain your login session securely. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how Filipino players navigate the platform, which helps us improve usability and performance over time. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some features of the platform. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Any data collected through cookies is handled in accordance with this Privacy Policy and applicable Philippine data protection law. If you have questions about our use of cookies, the FAQ page provides additional guidance.
If you have any concerns about how winning plus handles your personal data, or if you would like to exercise your data rights as a Filipino player, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions about your account and data.